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Refund Policy
What is the Return Policy on custom stencils?
  Unfortunately, we cannot accept returns or refunds for custom stencil orders due to the personalization options involved. This includes monograms, family stencils that include names, dates or custom quotes. However, if the item received was defective, we will send a free replacement with proof of the defect. Please ensure spelling is correct before submitting your order as refunds will not be issued.
What is the return policy on pallet art classes?
 

Workshop Cancellation Policy
Due to the custom nature of our workshops, there are no refunds for cancellations or no-shows. However, if you cancel with at least 72 hours notice, you will be issued a FULL refund in the form of a credit that can be used for future workshops. If your cancellation falls within 24-48 hours of the workshop, HALF of your reservation fee paid will be issued as a credit. If unforeseen circumstances require you to cancel the same day of a workshop you are scheduled to attend, we encourage you to find a friend/family member to come in your place so that your registration fee is not lost. (Your friend will be painting the project you selected). Same day cancellations or no-shows will automatically forfeit their registration fee and will not receive any form of a credit.

If you need to cancel, please send an email to {txpaintpallet@gmail.com}.

Private Party Cancellation Policy
A deposit is due in advance by the Host to secure the date for a private painting event. Once the minimum number of participants is met, your initial deposit will be refunded. If your event does not meet the minimum amount of attendees, the deposit will be non-refundable. Due to the demand of private events on our calendar, deposits will not be refunded if you choose to cancel your private event. It is the responsibility of the Host to invite guests and make sure they register by the deadline.

For private parties, all attendees will be required to register and provide complete customization information for their project at least 72 hours in advance. This will ensure all materials are ready for the date of your paint party. Guests of a private event who no-show, will forfeit their registration fee.

We are a small, local business and we thank you for your understanding our policies.